Start here.

Only members see the community. Your lobby account is not listed anywhere: guests and free accounts stay invisible to the member network until they become full members. Nothing about you is on the public internet.

To prove you are a real person. Every account verifies a mobile number with a text code. It is one of the ways the room stays real and spam-free. Texts are verification codes and the reminders you choose; you can reply STOP to any text, and members manage text preferences in Settings → Notifications.

We emailed you a one-time code. Type it into the page you signed up on and you are in. Nothing arrived? Check spam, give it a minute, then use "Resend the code" on that page. Each resend cancels the old code, so only type the newest one.

Invite links are one-time and short-lived. If it sat in your inbox a while, it may have died. Ask whoever invited you (or us) for a fresh one. Please do not create a second account with the same email.

On the sign-in page, tap "Forgot?" next to the password field, enter your email, and use the link we send. It works on any device. Links are one-time and short-lived: always use the newest email, and re-request if it expired. New passwords need at least 10 characters.

For privacy, the page always says a link is on its way, even for an email with no account. Double-check you typed the exact email you signed up with, then check spam. If it truly never arrives, send the team a ticket from that address and we will get you in.

Links are one-time and short-lived. Go back to the reset page, enter your email again, and use the newest email that arrives. If you already clicked it once in this browser, you may simply be signed in: open the sign-in page and see where it sends you.

Tap "Resend code". Each resend cancels the old code, so only type the newest one. "Too many attempts" just means five wrong tries; a fresh code resets it. Still stuck? Send the team a ticket. Verification is required, so we will unblock you.

Both are ours. We notify you on every channel when a password changes. If that was not you, reset your password right away and tell us. Sensitive changes sometimes ask for a 6-digit code we email you: type it into the app, and never give a code to a person.

That means you are already signed in. Sign-in pages send logged-in people back to the lobby. To switch accounts, sign out first (the exit icon at the top-right of the lobby, or the button below), then sign in with the other email.

Yes, a real free one. Your event pass and your lobby sign-in are the same login. If you join as a member later, everything upgrades on the same account; no starting over.

Run the password reset first: the "Send me a reset link" button above, or "Forgot?" on the sign-in page. It works on any device and signs you straight in once you set the new password. If the reset email never lands or verification keeps failing, send the team a ticket from the address you signed up with and we will open the door by hand.

Members: sign in, open Settings → Danger zone → "Delete my account". Lobby accounts: open Support in the lobby and use Delete your account at the foot of the page. You confirm with your password (or a code we email you, if you sign in without one) and by typing DELETE. If your membership is billed by card you choose to cancel it too or keep it. Keep it and your account closes now and you're signed out. Your membership carries on exactly as it is and keeps billing as normal, and each time it renews we'll email you with a link to cancel, no sign in needed. If the membership ends, your account is deleted the day after. Sign back in any time and everything's as you left it. Cancel it too and billing stops at once, the account is removed after a 30-day grace period, and signing back in within that time restores it: billing picks up again, and a new period may be charged that day.

Your account details are never public. The community itself is members-only, and as a lobby account you are invisible even inside it. Payments run through Stripe; card numbers never touch our servers.